After payment is received it will go through a 1-5 business days processing period. Once the Processing Phase is complete, please allow 10-20 business days for arrival of merchandise, depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 3weeks.Customer Service
- Payment
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We use PayPal and Western Union for all payment processing.
You do not really have to register a Chemjoy Account to pay for your items. Regular visitors can make order on chemjoy.com. But we suggest you register and that would be more helpful for us to provide better customer service.
Payment must be made in full and have cleared before the item is shipped. If you are having any issues with PayPal, please do not hesitate to contact us and we will assist you in anyway that we can.
- Shippment
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Free shipping! All orders are free shipping!
We use international post service, HK Airmail or Singapore Airmail. Just after sending your package, we also inform you by sending email.
If the order is over 50 dollars, you can get a tracking number so you can check the situation and location of your package from your local post office or from the internet.
Estimate the delivery time to destination
Considering the complicated international shipping procedures, the estimated delivery time below is just for reference:Area Delivery time Delivery time In Peak Season Airmail United States, Canada 15-20 calendar days 25-30 calendar days Australia, New Zealand, Singapore, Viet Nam, Malaysia, Israel, Indonesia, Turkey 20-25 calendar days 30-35 calendar days Russia, United Kingdom, France, Spain, Germany, Netherlands, Spain, Ukraine, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland 25-30 calendar days 35-40 calendar days Italy, Brazil, Argentina, Chile, Mexico 30-40 calendar days 40-50 calendar days EMS 5-8 calendar days to worldwide DHL/UPS 3-5 calendar days PS:
Please be aware of your country's policies regarding fees for purchasing merchandise outside your home country. Please note that international customers are responsible for all customs, duties and taxes associated with shipping to their respective countries - Refunds and Exchanges
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We take a great pride in our products and want you to be completely happy with your purchase.
If you are unhappy with your order for any reason please contact us within 7 working days of receiving your package.
The item must be in original condition. The buyer is responsible for shipping and the cost for shipping the item back. A refund will be made after receiving, within 3 working days.
We do not take responsibility for lost/damaged packages that are shipped back to us.
The buyer is responsible for any taxes or custom fees that might occur.
